Refund policy

The A Collection

Return & Refund Policy

Effective Date: October 12, 2026

Thank you for shopping with The A Collection!

We want you to love every purchase you make with us. Whether you're shopping for stylish apparel, beautiful home decor, or practical home organization essentials, your satisfaction is important to us.

If you're not completely satisfied with your purchase, we're happy to assist you with a return under the following guidelines.

1. 30-Day Return Policy

We accept eligible return requests within 30 calendar days of the date your order is delivered.

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.

  • Apparel must be unwashed, with original tags attached.

  • Home decor and organization products must be undamaged and include all original parts and accessories.

  • Items must be returned in their original packaging whenever possible.

  • Proof of purchase or an order number is required.

Return requests submitted after the 30-day period may not be accepted, except where required by applicable law.

2. How to Request a Return

To begin a return, please contact our customer support team at:

Email: Alinabuildsfreedom@gmail.com

Include the following information:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for your return

  • Photos, if the item arrived damaged or defective

Once your request has been reviewed and approved, we will provide return instructions and the appropriate return shipping address.

Please do not send items back without contacting us first. Unauthorized returns may not be processed.

3. Return Shipping Costs

Customers are responsible for return shipping costs for eligible returns due to personal preference, incorrect sizing, or a change of mind.

If an item arrives damaged, defective, or incorrect due to an error on our part, The A Collection will cover reasonable return shipping costs or provide another appropriate resolution.

Original shipping charges are nonrefundable unless required by law or the return results from our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages without tracking information.

4. Nonreturnable Items

For hygiene, safety, and product-quality reasons, the following items are generally not eligible for return:

  • Final sale or clearance items clearly marked as nonreturnable

  • Gift cards

  • Personalized or custom-made products

  • Worn, washed, or altered apparel

  • Undergarments and intimate apparel where returns are restricted for hygiene reasons

  • Used or damaged home decor and organization products, unless received defective

These exclusions do not limit any rights customers may have under applicable consumer protection laws.

4. Nonreturnable & Final Sale Items

At The A Collection, certain products are considered final sale and are not eligible for returns, refunds, or exchanges.

These items include:

  • Digital Products: All digital downloads, eBooks, printable planners, templates, digital designs, courses, and other electronically delivered products.

  • Gift cards.

  • Personalized or custom-made products.

  • Final sale or clearance items clearly marked as nonreturnable.

  • Worn, washed, or altered apparel.

  • Undergarments and intimate apparel where returns are restricted for hygiene reasons.

  • Used or damaged home décor and organization products, unless received defective.

Digital Products – All Sales Final

All digital product purchases are final sale. No refunds, returns, or exchanges will be provided for digital products, except where required by applicable law.

Due to the electronic nature of digital products and the immediate access customers may receive after purchase, we do not accept returns, cancellations, or exchanges once a digital product has been delivered or made accessible.

This policy applies to all digital products sold through The A Collection, including but not limited to:

  • Digital planners and organizers

  • eBooks and downloadable guides

  • Canva templates and digital designs

  • Printable worksheets and budgeting tools

  • Online courses and educational materials

  • Other downloadable or electronically delivered content

Please carefully review all product descriptions, compatibility requirements, and purchase details before completing your order.

If you experience technical difficulties accessing or downloading your purchase, please contact us at Alinabuildsfreedom@gmail.com. We will gladly assist you in accessing your purchased files.

If a digital product is defective, not delivered, or materially different from its description, please contact us so we can investigate and provide an appropriate resolution.

Nothing in this policy limits any refund, cancellation, or other consumer rights required by applicable law.

Thank you for understanding and supporting The A Collection! 💜

5. Damaged, Defective, or Incorrect Items

We carefully select our products and want every order to arrive in excellent condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include photographs of the item and packaging so we can investigate and resolve the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

The 48-hour reporting preference does not eliminate your applicable legal rights.

6. Refund Processing

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days after approval.

Please note that your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact our customer support team.

7. Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or product, please request a return for the eligible original item and place a new order.

All returns remain subject to our return eligibility requirements.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. Eligible items may instead be returned in accordance with this policy.

9. Contact Us

If you have any questions or concerns about your order, returns, or refunds, we're happy to help!

The A Collection

Customer Support Email: Alinabuildsfreedom@gmail.com

Return Address: [Provided upon return authorization]

We appreciate your support and thank you for choosing The A Collection for your fashion, home decor, and organization needs.

Shop with confidence. Live beautifully. Stay organized.

The A Collection reserves the right to update this policy for future purchases. Nothing in this policy limits rights provided by applicable law.